I’m a new agent, when will I have access to Sunfire?
I’m receiving an error message when I click on Quote & Enroll, how can I fix it?
Can I use Spark Quote & Enroll on my i-Pad?
Where can I find my Public Enrollment Link (PURL)?

Ready to Sell

Which carriers can I write with Spark Quote & Enroll?
How can I check my “Ready to Sell” status with different States & Carriers?
Why can't I see my Ready-to-Sell contracts in Sunfire?
I am not Ready to Sell on your quote and enroll and I need to enroll my client immediately. What should I do?

Quoting your Clients

Why can’t I see certain plans appear in the enrollment tool?
Where can I view a Quote that has been sent?
What is the customer experience for sending a client a plan Comparison via email?
How can I print plan comparisons in Spark Quote & Enroll?
Can I see all of the plans that are in the Quote and Enroll database?
Where is Sunfire’s prescription data sourced?
What to do if the provider is not-in-network?
What states can I look up Medicaid status for in the Quote and Enroll tool?

It’s important to note, provider data may not always be 100% accurate and we strongly recommend confirming provider network affiliation directly with the carrier and/or provider before submitting an enrollment application.

Scope of Appointment

Can I send a Scope of Appointment via Text?
Is there a PDF version of a Scope of Appointment I can use for all carriers?

Permission to Contact (PTC)

When does Permission to Contact expire?

Application Submission

How should I answer the “Did you receive help filling out this enrollment application?” question?
What happens after I submit my enrollment application through Spark Quote & Enroll?
Where can I view an application after I’ve submitted it?
Where can I access an enrollment that is submitted through my PURL?
Will the Member ID appear in a contacts Spark account after the plan is approved?
Does the Quote & Enroll tool provide Dental Network data?
How can I view my submitted Enrollments?
Why isn't an app in my carrier portal?
My App has an error, how come?
Can I submit an application with supplemental benefits riders?
I want to submit paper applications, can you help with that?
I can’t find my enrollment in my carrier agent portal, what now?

E-Signature Requests

How long until an E-Signature link expires?
How can I resend an E-Signature Request?
What is the customer experience for E-Signing an enrollment application?
My Client is having an issue viewing their E-Signature Link.

HRA

Carriers & HRAs
Where can I complete HRAs in Sunfire?

Quote & Enrollment Compliance

What compliance steps are taken with the Q & E integration?
What compliance steps are covered if a client uses an agent’s PURL (personal url)?
How is the new California agent license requirement met?
How to choose the appropriate election period?

DSNP

Can I quote and enroll Special Needs/Dual plans in Spark Quote and Enroll?
Can I look up a client’s DSNP eligibility in Spark Quote and Enroll?
Where can I look up a Client’s DSNP eligibility outside of SunFire? (e.g., carrier portals)
Where can I find the ‘DSNP Verification Code’ for Anthem/Amerigroup plans?

Medicare Supplements

Can I enroll clients into Medicare Supplement plans using quote & enroll?
Are Medicare Supplements available through an agent’s PURL?

Carrier-Specific Instructions

Anthem applications must be submitted using your individual writing number. The writing number can be found in your Anthem Producer Toolbox under Account Details. See the walkthrough for exact steps. Anthem: Find Your Writing Number

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