Getting started
Express Pass to Quote and Enroll for AEP
The Spark platform
Back office
Carrier Resources
Training
For new-to-Medicare and experienced agents, this guide will tell you what you need to know to get certified and ready-to-sell every year. You can manage all of your carrier contracts directly in the Spark platform. Click below to view details
Key resources for both new and experienced agents.
<aside> 🗣️ Note: you must take AHIP every year. AHIP certifications come out in June annually. Note that submitting the 2025 AHIP and completing 2025 carrier certifications will allow you to sell 2024 plans.
</aside>
AHIP, Carrier Certs, First Looks
View our guide to completing certifications for each carrier.
If you need help selecting new carriers, please visit our Data Studio to see the most-popular carriers. We recommend that you represent at least 3 major plans to start, and add additional ones as you grow your business.
View our guide to completing contracts for each carrier.
You can view your contract status for each carrier directly in the Spark platform. In some cases your carrier will be pending. Please use this guide to understand what your status means.
Understand your contract status
Status look stale in your platform? Follow these steps to verify your ready to sell status.
You can obtain a release by requesting one from your current upline. If you don’t know who your top-of-hierarchy is, call the carrier directly (if the release is not signed by your current top-of-hierarchy, it can cause delays in processing the transfer and may be denied until the correct release is obtained). The fastest way to transfer your contracts is with an immediate release from your current upline. Otherwise, you may be subject to waiting periods or carrier blackouts. We recommend starting the transfer process immediately and afterwards requesting the release.
If you currently have your contract under another top-of-hierarchy and want to transfer it to Spark before this year’s AEP, you must transfer it before the deadlines below. If you delay, you will not be able to move until Jan 2, 2024. Just request the contract on the Spark Platform to initiate the transfer process.
<aside> 💡
A comprehensive Medicare carrier contact hub that provides essential details such as support emails, phone numbers, the products each carrier supports, and basic commission information. It also lists the carriers available for contracting under Spark, offering a convenient all-in-one reference for quick access to key Medicare carrier information.
</aside>
For agents who need to take the pre-licensing course, state license exam, purchase E&O insurance, and take AHIP for their first time.
View our detailed step-by-step guide
Pre-licensing course discounts
Purchasing E&O
For agents who need to add state licenses, set up their agency or take continuing education course.
You can export your Producer Report from NIPR following the instructions here. This will enable you to view all your licenses, their expiration dates, and your company appointments. You are able to download a free report one time per year.
Add licenses directly on NIPR. If you are adding more than 5+ state licenses, we recommend working with a service to manage your new and renewing licenses. Spark works with Supportive Insurance Services and has negotiated a 10% discount for anyone referred by Spark. Email our contact [email protected] and note Spark to get started.
We strongly recommend working with Supportive Insurance Services if you are an agency adding a non-resident appointment in New York, Florida, and/or California. When adding the New York license, make sure you are adding the Agent (LA) license and NOT the Broker (LB) license. You need the LA license to sell Medicare. Details here.
If you plan to sell annuities or certain forms of life insurance, you may need to take an Anti-Money Laundering (AML) training or annuity training.