Understand your contract status

You can view your contract status for each carrier directly in the Spark platform. In some cases your carrier will be pending. Please use this guide to understand what your status means.

Ready to Sell [plan year]: you have completed all contracting & certification steps and are Ready to Sell for this current year. Spark confirms your status directly with the carrier for compliance purposes.
Ready to Sell [prior plan year]: you need to recertify for the next plan year (applies to Medicare Advantage & PDP products only).
In-transfer or release window: you have submitted all your paperwork and are now waiting to be moved to Spark. For certain carriers you may need to take an additional step at the end of the transfer period, but Spark will inform you if that happens.
Pending: Carrier Is Processing: the carrier is processing your contract. There is no action to take. If you have been in this stage for more than 2 weeks, we will escalate it to the carrier.
Pending:
- Complete Certifications: complete required certifications
- Email us your release: you have shared that you’re getting your release. Please send it to us so we can proceed.
- Email us your missing information: please email us the information specified to proceed.
- Resubmit after blackout period: you are in a period during which the carrier restricts any transfers or new contracts. You must wait for this “blackout period” to end before proceeding. Spark will proactively reach out then.
- Request carrier to cancel outstanding contract link: The carrier is preventing Spark from sending a link because there is already a link outstanding. You must email or call the carrier to cancel the outstanding link.
- Confirm your level with Spark sales team: [principals only] you must confirm your contract level with Spark
- Waiting for the carrier to respond: there is an unforeseen issue with contracting and we're waiting for the carrier to confirm the next steps with us.
- Waiting for your upline to confirm your level: there is an open question about your level and we need the your direct upline to confirm.
- Waiting for your upline to add a state: your upline hasn't added a state that's required by the your contract. We are waiting for your upline to add the state first.
- Waiting for your upline to be contracted: your upline hasn't added a contract that you requested. We need the upline to add the contract first.
- Other: described in a detailed note
Contract sent, by downline agency: your direct agency has sent your a link.
Contract sent to complete transfer: it's the end of the contract transfer period, and you need to complete a link to complete the transfer.
Contract sent: Spark has sent you a contracting link via email or a carrier portal with instructions.
Agent requested: we received a request to add this contract but haven’t taken action yet!
No Longer Interested: you no longer wish to move forward with the contract
Expired: you did not complete the Contract after 30 days. Please resubmit the request if you’d like this carrier.
No Longer Contracted: used to indicate that you were ready to sell for a prior year but not this year.
Under other FMO: your contract is under another FMO (other than Spark)
Rejected by carrier: your contract was rejected by the carrier, e.g. for failed background

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Contracting

Compliance